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  • Can I use multiple coupons?

    Only one coupon code can be applied per order. We apologize for any inconvenience caused. However, you can combine a coupon code with your Dressin points to maximize your savings. Thank you for your understanding.


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  • How can I track the status of my order?

    You can easily check the status of your order by going to My Orders.


    Please note that Dressin accounts can be made using email, Facebook, or Google. If you can't find your order details, it's possible that you may have created multiple accounts using different methods. Make sure that you are logged in to the account associated with the order.


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  • Why haven't I gotten a confirmation email?

    You will receive a confirmation email within 24 hours of completing your payment and placing your order. Please remember to check your Junk/Spam folder as well. To track your order after it has been shipped, simply click on My Orders for updated tracking information.


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  • Why is my order taking longer than usual to process?

    Order processing usually takes 1–3 days. However, if the standard processing period has been exceeded, it may be because certain item(s) require more time.


    If you want to receive the other items in your order quickly, you have two options:


    1. Refund the item(s) that are causing the delay. This way, the remaining products can be shipped out immediately.


    2. Contact customer service for assistance with arranging a separate shipment for the delayed item(s).


    We apologize for any inconvenience and appreciate your understanding.


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  • How do I place an order?

    Thank you for choosing Dressin! We're happy to guide you through the process of ordering items on our site.


    Here's a step-by-step guide:


    Step 1: Register your Dressin account.
    Step 2: Find an item you want to buy, select its size and color, and then click Add to Bag.
    Step 3: Proceed to the bag section to review your selection and complete the checkout process using your debit/credit card or PayPal.


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  • Can I make changes to my order after it's been placed?

    Modifying shipping address:


    If your order has not shipped yet, you can easily edit your shipping address by going to My Orders. Once an order has been shipped, it is no longer possible to change the shipping address.


    Changing sizes:


    If your order hasn't been paid for yet, you can cancel it in My Orders and place a new order with the item in the correct size. For orders that have been paid for but have not shipped yet, please reach out to our customer service to request a size change. Once an order has been shipped, item sizes cannot be edited. In such cases, we recommend filing for a return after receiving the order.


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